Last updated: 2021-01-07
Return request
When a customer wants to return a product, keep in mind that the product was sent by the vendor or it could have been sent directly from Stylizr. When doing a claim please contact us at hello@stylizr.com and send us picture proof of any damage or explain the reasons for your return request.
Cancellations
We issue refunds for cancellations within 2 days if the vendor has not shipped the product after purchasing which corresponds to the order processing time. If the cancellation request was made after the product was shipped, then the customer must wait until the parcel arrives and refuse the parcel directly. Then the parcel will automatically return back to the vendor and once we confirm its arrival to the vendor, we will authorize a refund.
Refunds
Refunds can be provided within 15 days after the arrival of the product. Customers must contact us prior to hello@stylizr.com stating all information needed to identify the purchase, username, vendor, product, amount purchased, date, reasons for an exchange, return or refund, etc.
Exchanges
Exchanges are subject to each vendor whether they could have a second or similar item to the one purchased. Please contact the vendors directly in order to receive more detailed information.
Wrong orders
If the customer is not satisfied with the purchase for reasons such as wrong order or variation received, the customer must contact us through the Contacts page or hello@stylizr.com and request a refund always sending pictures to prove any statement. Once the error is confirmed, the product, in its original package, must be shipped back in to the Stylizr warehouse address provided. Once received and revised, a full refund will be issued. If the product was used and returned, we will not make a refund.
If the customer made a wrong order, they can choose to receive a 50% refund, on all items and be able to keep the product.
If the customer made a wrong order and wishes a 100% full refund, the customer first must provide pictures of the item so we can accept the return. Then the item must be returned to the Stylizr warehouse address provided. Once received, a full refund will be issued. If the product was used and returned, we will not make a refund. Return postage will not be refunded.
Lost Parcels
Keep in mind that we do not have control over the parcel service and we depend on third-party services. Yet we use the best parcel service providers in order to assure the safe arrival of your parcel.
In cases where the parcel has not arrived, please contact us at hello@stylizr.com to notify us at once! We must later contact the service provider and if the parcel has been classified by them as a lost parcel, we must start an investigation. This may take up to 30 days to receive an assessment from the parcel service provider.
Returned Vendor Items to Stylizr warehouse
When a customer is authorized for a refund, the item must first arrive to the Stylizr warehouse. Once the item has been revised and approved, they refund will be issued. Stylizr will now manage this item as its own and will have priority sale and shipping to any duplicate the vendor is offering and a sales commission will be charged.
stating all information needed to identify the purchase, username, vendor, product, amount purchased, date, reasons for an exchange, return or refund, etc.
Exchanges
Exchanges are subject to each vendor whether they could have a second or similar item to the one purchased. Please contact the vendors directly in order to receive more detailed information.
Wrong orders
If the customer is not satisfied with the purchase for reasons such as wrong order or variation received, the customer must contact us through the Contacts page or hello@stylizr.com and request a refund always sending pictures to prove any statement. Once the error is confirmed, the product, in its original package, must be shipped back in to the Stylizr warehouse address provided. Once received and revised, a full refund will be issued. If the product was used and returned, we will not make a refund.
If the customer made a wrong order, they can choose to receive a 50% refund, on all items and be able to keep the product.
If the customer made a wrong order and wishes a 100% full refund, the customer first must provide pictures of the item so we can accept the return. Then the item must be returned to the Stylizr warehouse address provided. Once received, a full refund will be issued. If the product was used and returned, we will not make a refund. Return postage will not be refunded.
Lost Parcels
Keep in mind that we do not have control over the parcel service and we depend on third-party services. Yet we use the best parcel service providers in order to assure the safe arrival of your parcel.
In cases where the parcel has not arrived, please contact us at hello@stylizr.com to notify us at once! We must later contact the service provider and if the parcel has been classified by them as a lost parcel, we must start an investigation. This may take up to 30 days to receive an assessment from the parcel service provider.
Returned Vendor Items to Stylizr warehouse
When a customer is authorized for a refund, the item must first arrive to the Stylizr warehouse. Once the item has been revised and approved, they refund will be issued. Stylizr will now manage this item as its own and will have priority sale and shipping to any duplicate the vendor is offering and a sales commission will be charged.
